29 December 2009
- Regulatory mandated proactive communications.
- Communications monitoring of employees across devices.
- Customers will initiate more company interactions via social media tools.
- Taming mobile phone spend.
- Analytics and contact-center process re-engineering.
- The communication-enabled business process concept will finally come into its own as a workflow tool that’s easy to deploy.
- Unified communications: workers will, in three seconds or less, and three clicks, have access to many more resources