Consumers
The Top Eight Customer Management Trends For 2010
30 December 2009- Companies Return To Investing In Their Most Important Asset - Customers
- Social CRM Hype Reaches A Crescendo
- CRM Evolves To Become The Customer Management Ecosystem
- Price/Value Trumps Functionality In Purchase Decisions
- Customer Service Moves Back Into The Spotlight
- The Struggle To Integrate Customer Data Continues
- Scrutiny Of Business Cases Remains Intense
- Following Best Practices Separates Winners From Losers
